Sales/Design 8 AM to 8 PM EST Monday – Friday Closed Saturday and Sunday Customer Service 8 AM to 6PM EST Monday - Friday info@thertahome.com

No, we cannot anticipate your order. Orders are processed and shipped Monday through Friday, excluding holidays. RTA cabinet orders are typically processed within 3 to 5 business days. Processing times may vary depending on product availability, order volume, and warehouse capacity. You will receive a confirmation email once your order has shipped, including tracking information.

We do not offer order pickups.

Once your order is placed online, it cannot be modified. As soon as the order is submitted, it is automatically routed to one of our nationwide warehouses for fulfillment. These warehouses operate on tight schedules to ensure fast processing and shipping. We strongly encourage you to carefully review all items in your cart before finalizing your purchase. Order modifications are only permitted in cases where an item is out of stock and needs to be substituted.

It is not advisable to handle your own shipping as it is expensive. We work with a third party logistics company to get the best competitive rates for our customers. This equals savings for you and less hassle.

Restocking Fee: All approved returns are subject to a 20% restocking fee. Shipping fees are non-refundable. Return shipping is the responsibility of the customer. Non-Returnable Items: Assembled or partially assembled items Installed or altered cabinets Custom or special-order items Trim, moldings, fillers, toe kicks, or accessories sold separately

Yes, we offer samples of all lines. Check out our sample store.

We do not sell replacement parts as our cabinets are shipped ready to assemble. If you need assistance placing a new order please contact our design department. You can contact us at 305-457-2561 or at info@thertahome.com

We do not sell individual doors separately. However, some of our cabinet lines include decorative end panels, these are essentially door-style panels designed for use on the sides of cabinets. They are only available in sizes that match standard cabinet widths and are not intended for use as standalone doors.

We recommend purchasing toe kick to create a uniform appearance across the front and hide adjustable cabinet legs.

Yes, we offer installation services in select areas of Florida. To check if installation is available in your location, please contact us at info@thertahome.com with your address. Our team will be happy to assist you!

Some people do, but most don’t. They are very easy to assemble and require no experience. We also offer assembly services for some areas in Florida. Please contact us at info@thertahome.com with your address. Our team will be happy to assist you!

Yes, all of our cabinet lines are strong enough to hold granite or concrete countertops.

All of the cabinets are finished inside, but not all of them are the same as the face frame. It depends on the style of cabinet that you are looking at. This information is listed under the features section on the cabinet style page.

All of the cabinet ends are finished, but if you want to bring the sides flush with the face frame and create a customer look, you will have to use end panels.

Yes, our Quick Ship lines do require wood glue

Yes, you do! We recommend purchasing toe kicks to create a uniform look in the front to hide the adjustable legs.

We offer both mullion doors and open faced doors for our cabinets. Depending on the cabinet line will determine if it comes with glass or does not.

Each cabinet style will require a different installation method for the crown. Depending on whether it is full overlay or ¾ overlay, you may be able to attach the crown to the face frame, or you will have to attach it directly to the top of the cabinet. For additional help, YouTube is a great resource for instructional videos

Vanity heights vary depending on the cabinet line. They range from 30″ to 32⅝″ to 34½″ tall. To verify the height please check the product description.

All of our base cabinets are 34.5″ high (standard height). This allows for a 1.5″ countertop to make 36″.

Industry standard is a minimum of 19 inches.

For most of the cabinet lines the blind base needs to be installed 6″ away from the wall and will also have a maximum pull. Please review the specific cabinet specifications to be sure you are accounting for the correct amount of space.

You could always move the plumbing, but that would most likely require a professional plumber. If you don't want to hire someone, you can either create a false drawer where the plumbing is interfering by not using the actual drawer box.

The plywood that is used is furniture grade plywood.

A End panel is a cabinet door that is sized to fit the sides of the cabinets, and to create a custom look.

Yes, all cabinets come with high quality hardware. Drawers can be customized to the customer's taste. I suggest you check the product descriptions.

Most of our cabinets and vanities come with a piece of toe kick to be used when building the cabinet. We do recommend buying the 96" piece of toe kick to create a uniform look across the front and to hide the seams where there are multiple cabinets side by side.

You don't have to! All of the kitchen cabinet lines have universal doors, which can be switched from left to right hinged based on need.

Unfortunately we do not sell countertops. While we would love to offer countertops for our customers, we have found that it is more cost effective for customers to find countertops locally.

We have a number of different cabinet lines that use different materials. It is best that you contact our design team to review your selection.

Yes, all of our cabinet lines are strong enough to hold granite or concrete countertops.

All of the cabinets are finished inside, but not all of them are the same as the face frame. It depends on the style of cabinet that you are looking at. This information is listed under the features section on the cabinet style page.

Yes, we offer samples of all lines. Check out our sample store.

We do not sell individual doors separately. However, some of our cabinet lines include decorative end panels, these are essentially door-style panels designed for use on the sides of cabinets. They are only available in sizes that match standard cabinet widths and are not intended for use as standalone doors.

All of the cabinet ends are finished, but if you want to bring the sides flush with the face frame and create a customer look, you will have to use end panels.

Yes! You will have access to a designer who can assist you throughout the project, ensuring that your vision is brought to life with professional expertise. Let us know your specific needs, and we’ll be happy to help!

Yes, we offer a 1-year limited warranty on the cabinets.

The warranty covers any manufacturing defects. We are not liable for issues that arise from improper installation or assembly. While it occasionally happens, we very rarely have any issues with the cabinets once they are installed.

Inspection Upon Delivery You must inspect all items at the time of delivery. If damage is visible or boxes are missing: Note all issues on the Bill of Lading (delivery receipt) before signing. Take clear photos of the damage and packaging. Contact our customer support within 48 hours of delivery. Concealed Damage or Missing Items If damage or missing items are discovered after delivery: You have 48 hours from the time of delivery to file a claim. Claims submitted after 48 hours may not be accepted. Submitting a Claim All claims must be submitted through our Claim Form. Include: Order number Description of the issue Photos of all affected parts and packaging Only one claim per order is accepted. Please ensure all damages or issues are reported at once to avoid delays.

Inspection Upon Delivery You must inspect all items at the time of delivery. If damage is visible or boxes are missing: Note all issues on the Bill of Lading (delivery receipt) before signing. Take clear photos of the damage and packaging. Contact our customer support within 48 hours of delivery. Concealed Damage or Missing Items If damage or missing items are discovered after delivery: You have 48 hours from the time of delivery to file a claim. Claims submitted after 48 hours may not be accepted. Submitting a Claim All claims must be submitted through our Claim Form. Include: Order number Description of the issue Photos of all affected parts and packaging Only one claim per order is accepted. Please ensure all damages or issues are reported at once to avoid delays.

If your shipment is damaged, it is very important to note it on the delivery receipt and take photos of the damaged freight. As soon as you discover the damage, file a claim on the website by logging into your account and noting it on the order.

This is considered concealed damage, and can happen in transit without anyone knowing. This is why it is important to inspect each box within 48 hrs. If you discover concealed damage, please report it immediately.

In some cases, it may take a couple of days for our claims department to process a claim and get you a response. We know that any type of damage or missing item can be a burden for our customers, so we try to process them as fast as possible. If you feel that your claim wasn't received, please contact our claims department and they can give you more information.

Visit the order status page and enter your order number and e-mail to see the most up to date information.

Once your order is placed online, it cannot be modified. As soon as the order is submitted, it is automatically routed to one of our nationwide warehouses for fulfillment. These warehouses operate on tight schedules to ensure fast processing and shipping. We strongly encourage you to carefully review all items in your cart before finalizing your purchase. Order modifications are only permitted in cases where an item is out of stock and needs to be substituted.

No, we cannot anticipate your order. Orders are processed and shipped Monday through Friday, excluding holidays. RTA cabinet orders are typically processed within 3 to 5 business days. Processing times may vary depending on product availability, order volume, and warehouse capacity. You will receive a confirmation email once your order has shipped, including tracking information.

You can get a copy of your receipt by logging back into your account.

Orders are processed as soon as the order is placed online.

The RTA Home "AM Home Design USA LLC" is required to collect sales tax in over 20 states within the US. If your state requires that sales tax be collected, you will see a line item on the checkout screen before you place your order.

Since we use a 3rd party software program, occasionally the shipping calculator may go down. If you are having problems with the shipping calculator, please contact our design team and they can provide you with a shipping quote.

When an order is placed, we only authorize a transaction. Your order will remain as a pending charge until the order has been processed. *Depending on the card issuer the pending charge will fall off within one to two business days. Upon shipment of the order the card will be charged.